Privacy Policy
This Privacy Policy is issued by Inzozi Solutions Ltd, trading as Register.rw, and covers both register.rw (this informational and marketing website) and client.register.rw (our ordering, billing, and support platform). Together they're referred to below as "our sites." It explains what information we collect across both, why, and how it's used.
Our Data Protection Registration
Inzozi Solutions Ltd is registered with Rwanda's Data Protection and Privacy Office (DPO), the supervisory authority established under Rwanda's Law N° 058/2021 of 13/10/2021 relating to the protection of personal data and privacy. You can learn more about data protection rights in Rwanda, or lodge a complaint, at dpo.gov.rw.
What We Collect on register.rw
This marketing site does not include sign-up forms, accounts, or checkout, so we don't directly collect names, emails, or payment details here. When you visit, we use Google Analytics to automatically collect standard usage data: which pages you view, how you arrived (referring site), broad device and browser type, and an approximate location derived from your IP address. Google Analytics does this using cookies placed in your browser (see "Cookies" below).
We also offer a Diagnostic Info tool for troubleshooting support issues. It displays technical details about your device and connection back to you, including your IP address, an approximate location derived from that IP (city and country level, not precise GPS), browser, and operating system. This information stays in your browser and isn't stored or sent to us unless you choose to copy it or send it to our support team via WhatsApp.
We also use Vercel Web Analytics, a privacy-focused measurement tool provided by our hosting platform. It counts page views and visitors and records the same kind of aggregate usage data (page visited, referring site, broad device and browser type, and country), but it does not use cookies, does not store your IP address, and does not track you across other websites.
What We Collect on client.register.rw
To create an account, register a domain, or order hosting on client.register.rw, we collect the information needed to provide that service:
- Account and billing details: your name, email address, phone number, and billing address.
- Domain registrant details: if you register a domain, the registrant, administrative, technical, and billing contact information required by the domain registry, RICTA for .rw domains, or the relevant registry for other TLDs such as .com, .net, and .org, which we submit through our domain wholesale platform, ResellerClub (see below). Registrant contact details we've checked are not exposed in public WHOIS/RDAP lookups for .rw domains; they're shown as redacted there. WHOIS privacy for other TLDs depends on that TLD's own registry rules.
- Payment information: payments made via MTN Mobile Money, Airtel Money, or card are processed through our online payment gateway, DPO Group (DirectPay Online). We do not store your full card number.
- Support communications: anything you send us through a support ticket, live chat, phone, or WhatsApp.
- Hosted content: if you use our hosting, the files, email, and databases you store there are processed on your behalf to provide the service; we don't access their content except to provide support or maintain the service.
How We Use It
We use register.rw's analytics data to understand which pages and content are useful to visitors, and to improve the site over time. From time to time, our team reviews aggregated analytics reports using internal tools such as Google Sheets. For example, we might export a summary of monthly traffic for review. This internal review doesn't involve sharing your data with any party beyond our analytics providers, Google and Vercel (see below).
We use client.register.rw's account, billing, and registrant data to register and renew your domains, provision and support your hosting, process payment, respond to support requests, and meet our own legal and accounting obligations.
Third-Party Services We Use
- Google Analytics (Google LLC): collects the register.rw usage data described above. Google may process this data on servers outside Rwanda. See Google's Privacy Policy for how Google handles it.
- Vercel Web Analytics (Vercel Inc.): our hosting platform, which also provides the cookieless page-view and visitor measurement described above. Vercel may process this data on servers outside Rwanda. See Vercel's Privacy Policy for how Vercel handles it.
- Google Workspace (Sheets): used internally by our team to review aggregated analytics exports, as described above.
- RICTA: Rwanda's .rw domain registry. Registrant contact details for .rw domain orders are submitted to RICTA as part of registration, under its own data handling practices.
- ResellerClub (a brand of Newfold Digital, Inc.): our domain wholesale platform, used to register and manage domains other than .rw, such as .com, .net, and .org, on your behalf. Newfold Digital is headquartered in the United States, and may process, store, and transfer your registrant data in jurisdictions outside Rwanda, including the United States, India, and the Philippines. See ResellerClub's Legal Agreements for its Privacy Policy and how it handles registrant data.
- DPO Group / DPO Pay (part of Network International Holdings Plc.): our online payment gateway, used to process the online card and mobile money payments needed to complete your transaction. It maintains PCI-DSS certified payment security. As a pan-African processor headquartered in Nairobi, Kenya, DPO may transfer, store, and process your payment data in countries outside Rwanda. See DPO Group for its full Privacy Notice and how it handles payment data.
Cookies
On register.rw, Google Analytics sets a small number of cookies (typically named _ga and _ga_*) to distinguish visitors and measure site usage. Our other analytics tool, Vercel Web Analytics, is cookieless and sets no cookies at all. On client.register.rw, we use necessary session cookies to keep you logged in and remember your cart while you place an order; these aren't analytics or advertising cookies and can't be disabled without breaking login and checkout. You can block or delete the register.rw analytics cookies at any time through your browser's settings, or opt out of Google Analytics specifically using Google's Analytics opt-out browser add-on. Blocking those cookies doesn't affect your ability to use either site.
Your Rights
Under Rwanda's data protection law, you have the right to request access to, correction of, or deletion of personal data we hold about you, to object to or restrict certain processing, and to lodge a complaint with the Data Protection and Privacy Office at dpo.gov.rw. To exercise any of these rights regarding data we hold, contact us using the details on our Contact page.
Children's Privacy
Our sites are intended for business and organizational use and are not directed at children.
Changes to This Policy
We may update this Privacy Policy as our practices change. Material changes will be reflected by updating the date below.
Last updated: .